- Personalized customer data
- Effective upselling and cross-selling
- Staff training and management
- Targeted and relevant customer engagement and outreach
Expertise - Retail.
Our applications unite the best in-store, online, and mobile practices to empower retailers to personalize the shopping experience
Clienteling
Clienteling automates best practices for customer engagement and retention and brings a whole new level of personalization to the shopping experience. Ctrl IT apps provide a sales force with an array of marketing, analytics and selling tools to improve one-on-one interaction between clients and store associates, boost store traffic and build true customer loyalty.
Customer Relationship Management
Our CRM solutions assist retailers in collecting information coming from POS, e-commerce and other sources, so that to create sophisticated loyalty programs and highly targeted campaigns. With the effective tools needed to gather, process and analyze customer data, our systems empower retailers to grow mutually beneficial relationships with their customers.
- Actionable customer intelligence
- Enhanced customer loyalty
- Lead and opportunity management
- Social CRM
POS Integration
Web-based POS provides hardware independence, allowing fast deployment at minimum costs for any device, from smartphones to info-kiosks and specialized terminals. We create robust POS applications that enable both high performance transaction processing and effective customer management.
- High-performant transaction processing
- Customer management
- Multiple payment types
- Offline ticketing
- Flexible receipt options
Team Management
Through our team management solutions retailers can align, engage and motivate their employees to achieve enterprise objectives. Powerful functionality and intuitive interfaces make it possible to manage staff targets, schedules and rewards easily from a single location, optimizing workforce and increasing employee satisfaction.
- Employee directories and profiles
- Task planning and scheduling
- Time and attendance tracking
- Incentive and commission management
Mobile and Online Payments
We introduce more flexibility and speed to the transactions involved with electronic payments, enhancing their accuracy and eliminating errors. Our architecture allows the management of payment processing by seamlessly integrating POS systems, card management, Internet and mobile payments within your retail network.
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Support of major payment types (credit cards, e-wallets,
mobile payments, NFC etc.) - Smooth and secure transaction processing
- Online billing and invoicing
- Fraud detection and risk management features
Merchandising
A range of capabilities critical to effective store, product and merchandising management are implemented within Ctrl IT merchandising solutions. Our systems allow the management of category hierarchy, identify excess inventory and lost sales and present customers with the goods that are of the most relevance to them.
- Real-time inventory tracking
- Extensive product performance analysis and reporting
- Out-of-stock detection
- Merchandising planning based on demand-driven forecasts
- Price optimization
Replenishment
Our custom systems incorporate advanced forecasting and optimization techniques for demand-driven inventory replenishment. Ctrl IT systems capture and maintain stock-outs and overstock, create economically sound replenishment strategies and keep just the right amount of inventory on hand.
- Effective store-level inventory management
- Calculation of economic order quantity (EOQ)
- Warehouse, distribution and fulfillment center replenishment
- Automatic generation of purchase orders
Warehousing and Distribution
Warehousing and distribution solutions from Ctrl IT utilize innovative algorithms to line up warehouse operations to their most efficient, and convert your warehouse processes into a strategic part of your supply chain.
- Warehouse process automation
- Detailed purchase and distribution records
- Flow-through distribution and cross-docking
- Complete order fulfillment
- Integration with retail identification systems (barcoding, QR-coding etc.)
Financial Management
We integrate cutting-edge ERP and accounting systems like Microsoft Dynamics NAV, Intuit QuickBooks and Xero into retail infrastructure and customize existing financial solutions to deliver insight into your business’s financial performance and facilitate better strategic planning.
- In-depth insight into your financial processes
- Customized as per your unique requirements
- Smooth integration with existing retail infrastructure
- Full regulatory compliance
Assortment Management and Purchasing
Ctrl IT applications for assortment planning and purchasing help to analyze, plan and execute your assortments in tune with customer demand, purchase preferences, space capacity, product attributes and other critical criteria.
- Predictive analytics and forecasting
- Strategic planning
- Store clustering
- Category management
- Purchase orders and pre-allocation
Data Mining
Our data mining systems gain immediate insights and pinpoint new opportunities for enhancing operational efficiency. Integrating and analyzing scattered data from POS, supply chain, inventory and other systems, Ctrl IT solutions identify key metrics and trends to make critical data accessible for our clients.
- Complete view of your data
- Aggregation from multiple data sources
- Advanced predictive analytics and modelling
- KPI monitoring
Executive Dashboards and Custom Reporting
We have built a plethora of solutions full of interactive graphical and reporting tools that allow the exploration of data visually. Those include real-time dashboards, scorecards and custom-built reports that help to understand retail processes better and make analytics-driven decisions with a higher level of confidence.
- Rich visualizations (dashboards, scorecards, heat maps, charts etc.)
- Pre-built and configurable dashboards
- Personalized data visualization
- Extensive custom reporting capabilities
Ecommerce techniques help retailers to gain a higher market reach, reduce costs and discover endless opportunities for customer engagement and support. The Ctrl IT team develops professional end-to-end web solutions that vary from mobile commerce to interactive showrooms, web stores and marketplaces, providing seamless integration between ecommerce applications, existing in-store practices and back-office processes.